Berkey Water Filter | Berkey Filters

Our customer service hours are M-F 9-4 PST (*excluding holidays). You can also reach us by Live Chat, phone, email or snail mail. Sometimes due to high call volume your call may be forwarded to our voice mail system. During high volume activity, we attempt to return phone messages and emails usually within the same business day. We strive to respond to each and every customer as quickly as possible. Occasionally we may experience longer call back or response times due to high call volume. Please leave us a message or email us and we will attempt to respond to your request as soon as possible.

Payments Accepted:
Credit / Debit Card
Money Order
Cashiers Check

EMAIL US

PHONE: 1.877.326.5585

MAIL:
Berkey Sales
314 S. Rockingham Ave.
Los Angeles, CA 90049

For over twenty years we have been on a path of finding products that are healthy for our bodies as well as our environment, while lessening the need for dependency on conventional consumerism. We have always believed that striving for a more healthy lifestyle would be more empowering than being reliant on commercially driven products. Call it the pioneer spirit, but it brings about a greater sense of well being knowing that you are giving yourself and your family the healthiest water possible by buying the healthiest water system available. Having access to clean water anywhere, anytime, without relying on electricity, brings security to your health and well being. We believe in having access to clean pure drinking water, the way nature intended for us, without harmful chemicals, contaminants and bacteria's. In our search to find the healthiest water system on the market, we decided to offer our customers what we use for ourselves. Call it our insurance policy for good health. Welcome to our store and we hope that you feel better knowing you've purchased the healthiest product possible.

We strive to carry top quality products for our customers with a simple approach. We also want to keep our customers shopping experience simple and efficient without burdensome text and confusing options. We strive to offer the best deals on the internet, like free filters, free shipping and no sales tax (except Wa. state residents). We hope to continue offering these benefits to our customers and are constantly finding ways to pass on savings. Please check back with us often as our specials may change. We don't sell anything that we wouldn't use for ourselves. Enjoy our store!

Customer satisfaction is very important to us. We want you to be totally satisfied with your purchase and we want your experience at Berkeywater-filter.com to be as smooth and pleasant as possible which is why we offer a 10 Day Money Back Guarantee. If you are not completely satisfied with your purchase, you can return your item by contacting customer service by email or call 1.877.326.5585 for an approved RMA (Returned Merchandise Authorization) within 10 calendar days of order delivery. Returns without an approved RMA or after 10 days will be refused. Approved RMA items must be in their original, new, unopened, unused condition with no odors, visible markings, rips, tears or stains. All items must be received in new condition. If your items meet the aforementioned criteria, contact customer service by email or at the above contact information. Your return must visibly display your RMA on the outside of the package or it will be refused. Please note that customers will pay for shipping costs of returned items. It is the responsibility of the customer to insure the shipment. We are not responsible for packages sent to us that are lost or damaged. After inspecting the returned item, a refund will be issued within 30 days for the cost of the item minus the original cost of shipment and will be subject to a 20% restocking fee or $15.00 minimum.

If you feel there was an error in your order, please contact customer service at 1.877.326.5585 or email us within 7 calendar days for an approved RMA . We will attempt every effort to correct your order. If you were shipped an incorrect item, berkeysales.com will pay your return standard insured shipping. If you wish to cancel an order after it has been placed there may be a 10% cancellation fee due to internal handling costs and procedures. If you are not satisfied with your order and would like to request a refund, please contact customer service for an approved RMA. Approved RMA's must be in their original, new, unopened, unused condition with no odors, visible markings, rips, tears or stains. All items must be received in new condition.You will be refunded the full cost of your item minus original shipping costs and a 20% restocking handling fee (please see above Our Guarantee) . If you would like to exchange your item, please inform customer service of your exchange preference within 10 calendar days. You will be charged shipping for any new exchanged items plus any cost difference and restock fees. If your order was damaged during delivery, incorrect, or feel there was an error in your order you must contact berkeysales within 7 days of delivery receipt at 1.877.326.5585 or email us . If you would like to pay with a cashiers check or money order, please make payments to: Berkey Sales to the address above. Please make sure that you include your item descriptions, price and quantity, any applicable shipping fees, and most importantly your name, shipping address and contact info. You can calculate your shipping fee by putting your items in the shopping cart and then click the proceed to checkout button. You can find your shipping cost in the drop down arrow. Your order ships once your check clears our bank. Please note: your credit card will be charged in full at the time of your purchase, even for delayed items. If your item is delayed for any reason, we make every attempt to post updates on our web site. Delivery times may be shorter or longer depending on the current market situation and due to unexpected delays and circumstances beyond our control, i.e, weather, natural disasters, acts of God. We are not responsible for any special compensation due to extended delays.

NOTE: We currently ship International orders to Canada and American territories only at this time. Our shopping cart cannot calculate proper shipping charges to international addresses. If you are outside of our shipping boundaries, please contact us for a shipping quote.

All orders ship from Berkey Water via UPS. Please note that UPS does not ship to PO Boxes or Military Addresses. Shipments to Alaska, Hawaii and Canada ship USPS Priority Mail and usually cost more. Non mainland residents may be billed for extra shipping charges not included in original order. Please contact customer service for a shipping quote if you have any questions. All orders are normally shipped within 24-48 hours of order processing, with an approximate delivery time of 5-7 business days (not including weekends) depending on your location with a signature required for delivery. Orders placed over the weekend will be processed the following business day. We try to accommodate shipping times that meet your needs. We offer free standard shipping on all our water systems (excluding some parts). If you require expedited shipping, please contact us. Expedited shipping may require more shipping fees. Due to the nature and size of some of our items, your address must be able to receive UPS shipments. If you're in a remote location, please let us know as we may need to make special arrangements for your delivery. Special arrangements may also require extra shipping fees. International customers are responsible for all extra delivery charges, duties, taxes, customs fees or any other charges that you may incur for importing products into your country. Customs policies are different for every country and you should contact your local Customs office if you have any questions. Wrong addresses may result in shipping delays and added shipping charges. If your package is returned due to a incorrect address you will be charged extra shipping to re-ship your items. If your item was damaged during shipping, you must contact customer service within 7 days of receipt of delivery. You will be given specific instructions to best facilitate your item replacement or claim.

We attempt to make sure that every item that leaves our warehouse are defect free. Minor cosmetic blemishes that may occur during shipping and handling are not considered defects. If for some reason you feel your new product is defective, you must contact customer service at Berkeywater-Filter.com within 30 days of receiving your order . You may opt to have your item replaced or refunded within 30 days. Please see our return policy above.

Berkeywater-Filter will only contact you for order related purposes, if you contact us, or when we run specials or newsletters for our current customers. All newsletter email contact is permission based with opt out options. We don't sell or give out your information or email address to anyone, ever!

Effective Date: This Terms of Use Agreement was last updated on January 1, 2008.

This Terms of Use Agreement sets forth the standards of use of the Berkeywater-Filter.com Online Service. By using the www.Berkeywater-Filter.com website you (the “Member”) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at www.Berkeywater-Filter.com website. Your continued use of the Service after amendments are posted constitutes an acknowledgement and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.

Berkeywater-Filter.com is providing Member with general retail products and merchandise. Member must provide (1) all equipment necessary for their own Internet connection, including computer and modem and (2) provide for Member’s access to the Internet, and (3) pay any fees relate with such connection. Berkeywater-Filter.com at it's sole discretion may refuse service, cancel and/or refund a customer without prior notice. Berkeywater-Filter.com reserves the right to refuse service to anyone. All products, books, articles, and comments are for educational purposes only. Berkeywater-Filter.com shall have neither liability nor responsibility to any person or entity with respect to any loss or damage caused or alleged to be caused directly or indirectly by their products or information, including but not limited to their products and uses.

The site is provided by Berkeywater-Filter.com on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, Berkeywater-Filter.com makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. Berkeywater-Filter.com shall have no liability for any interruptions in the use of this Website. Berkeywater-Filter.com disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties, therefore the above-referenced exclusion is inapplicable.

Berkeywater-Filter.com SHALL NOT be liable for any damages whatsoever, and in particular PreparedPlanet.com shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this web site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if Berkeywater-Filter.com has been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, THEREFORE SOME OF THE ABOVE LIMITATIONS IS INAPPLICABLE.

Member agrees to indemnify and hold Berkeywater-Filter.com, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Member’s use of the Service, the violation of this Agreement, or infringement by Member, or other user of the Service using Member’s computer, of any intellectual property or any other right of any person or entity.

Berkeywater-Filter.com reserves the right to modify or discontinue the Service with or without notice to the Member. Berkeywater-Filter.com shall not be liable to Member or any third party should Berkeywater-Filter.com exercise its right to modify or discontinue the Service. Member acknowledges and accepts that Berkeywater-Filter.com does not guarantee continuous, uninterrupted or secure access to our website and operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.

Our website may include links to other sites on the Internet that are owned and operated by online merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Members to review said privacy policies of third-parties’ sites.

Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While Berkeywater-Filter.com makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website. Berkeywater-Filter.com makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.

Our website is operated and provided in the State of California. As such, we are subject to the laws of the State of California, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the State of California.

Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable state, federal, or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.

All content included or available on this site, including site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2007 www.Berkeywater-Filter.com, with all rights reserved, or is the property of www.Berkeywater-Filter.com and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of Berkeywater-Filter.com is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer of Berkeywater-Filter.com.

Berkeywater-Filter.com™ and www.Berkeywater-Filter.com™ are proprietary marks of Berkeywater-Filter.com. Berkeywater-Filter.com’s trademarks and name may not be used in connection with any product or service that is not provided by Berkeywater-Filter.com, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Berkeywater-Filter.com.

All other trademarks displayed on www.Berkeywater-Filter.com’s website are the trademarks of their respective owners, and constitute neither an endorsement nor a recommendation of those Vendors. In addition, such use of trademarks or links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with Berkeywater-Filter.com.

Pursuant to Section 512(c) of the Copyright Revision Act, as enacted through the Digital Millennium Copyright Act, www.PreparedPlanet.com.com designates the following individual as its agent for receipt of notifications of claimed copyright infringement.

www.Berkeywater-Filter.com retains the right, at our sole discretion, to terminate any accounts involved with botnets and related activities. If any hostnames are used as command and control points for botnets, www.Berkeywater-Filter.com reserves the right to direct the involved hostnames to a honeypot, loopback address, logging facility, or any other destination at our discretion.

If any provision of this Terms of Use Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by www.Berkeywater-Filter.com, in our sole discretion, to a third party in the event of a merger or acquisition. This Terms of Use Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Member. Member agrees that by accepting this Terms of Use Agreement, Member is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy Statement.